completecare+ managed IT services
Choose between our three CompleteCare+ Packages priced at an affordable monthly cost per user, providing you a predictable and controllable IT budget at all times. From device monitoring services to unlimited support 24x7, we have the package to suit any business needs.
Questions? Looking for a customized package? Call InfinIT sales team to design a package that fits your IT budget.
| COMPLETECARE+ |
PRO |
PREMIUM |
ULTIMATE |
| PROACTIVE MAINTENANCE |
| 24x7 Monitoring, Alerting, & Logging |
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| Problem Escalation & Remediation |
50% Discount |
Unlimited
(8am-6pm)
|
Unlimited
(24x7) |
| Desktop, Server & Application Maintenance |
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| Security Patch Management: OS, Applications & Network Devices |
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| SECURITY |
| Vulnerability Scanning |
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| Anti-Virus / Anti-Spam Protection |
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| Free Spyware / Malware Server & Desktop Agent |
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| Free Email Anti-Virus / Anti-Spam Filtering using MXLogic Ultimate Access |
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| TECHNICAL SUPPORT |
| HelpDesk Support |
50% Discount |
Unlimited
(8am-6pm) |
Unlimited
(24x7) |
| On-Site Support |
50% Discount |
|
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| Online Knowledge Base |
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| Online Ticketing System |
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| Online Customer Portal |
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| Guaranteed 1-HR SLA Response Times |
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| Support for Multiple Office Locations |
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| Vendor Management |
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| Centralized Software Deployment |
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| iPhone, BlackBerry, Mobile6 Smart Phone E-Mail Support |
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| ADDITIONAL SERVICES |
| Monthly Executive Reports |
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| Asset Inventory Management & Reporting |
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| Full Network Assessment |
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| Virtual-CIO Strategic Planning Sessions |
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Quarterly |
Monthly |
| Disaster Recovery Solutions |
Available |
Available |
Available |
| Hosted Application/Server Solutions |
Available |
Available |
Available |
| SERVICE DISCOUNTS |
| Discounted IT Consulting Services |
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| Vendor Discount Pricing |
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|
At Cost |
 |
Included in package |
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