completecare+ managed IT services
Managed Desktops
Complete desktop management for a fixed monthly price per user. We support your users - not just your devices - no matter where they are or what problem they’re having. There’s no reason to hold off on problems because you’re afraid of being charged high hourly rates, all support is included for one affordable cost.
Our top priorities are to maximize employee productivity and minimize threats to your network by proactively managing your machines at all times. Most often we know about a problem even before it affects your user and will recommend the appropriate steps to resolve the issue and improve the overall health of your network.
We act as an extension of your IT department and as your internal group that is focused on helping your business remain stable, prepare for growth and make strategic budget conscious decisions.
Features & Benefits:
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24x7 desktop monitoring |
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FREE email MXLogic Ultimate Access licenses for anti-virus / anti-spam filtering |
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Anti-virus definition checks every 4 hours |
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Spyware / malware management and removal |
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Windows OS patch assessment and deployment |
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Microsoft application patch assessment and deployment |
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User policy enforcement |
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File system management |
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Disk space, partition and usage management checks |
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Temporary file and internet debris removal |
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Printer troubleshooting |
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Microsoft application support |
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Centralized software deployment |
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Asset inventory management |
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Unlimited remote HelpDesk support services |
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Online chat support with end users |
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Access to a complete IT department - from helpdesk technician to CIO |
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Proven escalation methodology from Level I to Level II to Level III certified engineers for fast resolution times |
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Monthly reports to review ticket status and network health |
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Access to online ticketing system and customer portal |
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1-hr SLA guaranteed response times |
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