completecare+ managed IT services
Managed Network Devices
InfinIT’s CompleteCare+ Managed Network Device platform ensures that your firewalls, switches and routers are monitored 24x7 and running properly at all times. Our monitoring platform uses your devices' log files and SNMP data to resolve issues before they affect your environment.
Stay worry-free as we manage and resolve every issue from end to end including coordination with your third-party vendors. In the event of an issue, our engineers will coordinate with your vendor to report the problem, create a support ticket with expected resolution time, and escalate through service levels as needed.
Features & Benefits:
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24x7 network device monitoring: routers, switches, firewalls |
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Ping monitor (device availability) |
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Device port availability |
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Service monitor (service availability) |
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Resource monitors (CPU, memory, sessions, etc.) |
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Security and OS patch management |
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VPN monitoring |
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Backup of network device configurations |
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Bandwidth performance monitoring & reporting |
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Network utilization monitoring and analysis |
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Backup monitoring and review |
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Asset inventory management |
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ISP vendor management |
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Unlimited remote HelpDesk support services* |
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Online chat support with end users |
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Access to a complete IT department - from helpdesk technician to CIO |
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Proven escalation methodology from Level I to Level II to Level III certified engineers for fast resolution times |
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Monthly reports to review ticket status and network health |
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Access to online ticketing system and customer portal |
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1-hr SLA guaranteed response times |
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