completecare+ managed IT services
Managed Servers
Your servers are the backbone of your IT infrastructure and InfinIT’s CompleteCare+ Managed Server platform is the flexible and scalable solution to support them 24/7 at an all-inclusive fixed monthly price. Improve network uptime and gain 24x7 visibility of your network while you focus on your primary business IT strategies.
InfinIT's CompleteCare+ can serve as your complete outsourced IT department or a strategic partner that supports your existing IT staff. Along with patch assessment and deployment, systems monitoring and management, our state of the art Network Operations Center (NOC) proactively responds and repairs your servers before your users experience any issues.
Take advantage of increased productivity, significant costs savings and a complete IT department at your disposal - including a virtual CIO - to help you prepare for growth, plan disaster recovery scenarios and create a stable and scalable environment
Features & Benefits:.
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24x7 server monitoring, analysis & remediation |
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FREE email MXLogic Ultimate Access licenses for anti-virus / anti-spam filtering |
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Anti-virus definition checks every 4 hours |
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Spyware / malware management and removal |
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Windows OS patch assessment and deployment |
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Microsoft application patch assessment and deployment |
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Active Directory & Exchange Server monitoring and maintenance |
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Uptime monitoring: service, process and port availability |
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Server availability checks: CPU utilization, % free disk space, available memory and NIC performance |
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Event log monitoring and review |
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Backup monitoring and review |
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Basic response time monitoring and review |
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Mail transaction monitoring |
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Asset inventory management |
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Vendor management and discount pricing |
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Unlimited remote HelpDesk support services* |
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Online chat support with end users |
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Access to a complete IT department: from helpdesk technician to CIO |
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Proven escalation methodology from Level I to Level II to Level III certified engineers for fast resolution times |
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Monthly reports to review ticket status and network health |
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Access to online ticketing system and customer portal |
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1-hr SLA guaranteed response times |
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